ZASELA TENTS RENTAL – TERMS, CONDITIONS & POLICIES

1. Corporate Culture

• Our Vision: To be the UAE’s premier ambassador of temporary spaces, keeping the rich heritage of Arabian hospitality alive through authentic, safe, and luxurious Majlis tent experiences.
• Our Mission: To seamlessly blend timeless traditional Emirati Majlis designs with modern structural engineering. We provide premium cultural environments for Eid gatherings, cultural events, Ramadan, weddings, and private villa setups across Dubai.
• Our Core Values:
  • Cultural Authenticity: We honor local traditions by utilizing premium, authentic Sadu patterns, geometric interior linings, and classic Arabic design aesthetics.
  • Uncompromised Safety: Every Majlis structure is built using fire-retardant fabrics and robust framing systems that strictly adhere to UAE Civil Defence codes.
  • Client Centricity: Delivering impeccable, timely, and polite service that reflects true Arabian generosity.

2. Terms of Service & Website Policies

Legal Framework: This website is owned and operated by ZASELA TENTS RENTAL. All inquiries, bookings, and digital or physical contracts are governed under the federal laws of the United Arab Emirates and the regulations of the Dubai Department of Economy and Tourism (DET).

2.1 Booking, Deposits & Payments

• Securing Your Event: A 50% deposit is strictly required to lock in your event date, custom Majlis inventory, and logistics crew.
• Final Settlement: The remaining 50% balance must be cleared prior to or immediately upon the completion of the tent assembly on-site.
• Cancellation Rules:
  • Cancellations made more than 7 days prior to the setup date: The 50% deposit will be converted into a flexible credit note valid for any Majlis rental within the next 6 months.
  • Cancellations made within 3 to 7 days of setup: The 50% deposit is non-refundable due to custom fabric preparation and scheduling allocation.
  • Cancellations made within 72 hours of setup: The client remains legally responsible for paying the full (100%) contract value.

2.2 Private Property & Villa Access

• For Majlis tents erected within private residential villas or compounds, the client must ensure that landlord/community management approval is secured beforehand. Any community-specific Gate Passes for our delivery trucks must be arranged by the client.

3. Delivery, Setup & Dismantling Policy

• Geographic Scope: We provide delivery, professional assembly, and interior Majlis styling across Dubai and neighboring Emirates.
• Punctual Turn-key Service: Our team will arrive at the scheduled slot (typically 24 hours prior to your event or gathering). We handle the complete setup, including structural framing, PVC outer layer, internal traditional fabric draping, carpeting, and low-seating arrangements.
• Site Readiness: The designated setup ground must be level, cleared of debris, and safe for positioning structural anchors. If the setup is delayed due to site unreadiness, additional waiting fees may apply.
• Post-Event Handover: Our team will dismantle the Majlis structure swiftly after the rental period concludes, ensuring your property is left clean and undamaged.

4. Refund & Cancellation Policy

In accordance with UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020), event-specific rental structures and styling services are exempt from standard retail product return frameworks due to their time-sensitive and customized nature.

• Quality Discrepancies: Upon the completion of the Majlis setup, the client must visually inspect the tent. If the interior fabrics, carpet cleanliness, or structural sizing drastically deviate from the agreed digital/written invoice, ZASELA TENTS RENTAL will rectify the issues immediately before your guests arrive. If a fundamental structural issue cannot be resolved, a proportional discount or a full refund will be initiated.
• Post-Handover Acceptance: Once the client or their representative approves and signs the physical handover slip, the rental assets are officially deemed accepted in excellent condition. No refund requests will be entertained after the event has successfully concluded.
• Refund Channels: Approved monetary refunds will be credited back via Bank Transfer or the original payment gateway within 7 to 14 business days.

5. Warranty & Structural Safety Conditions

• Material Certification: All ZASELA traditional Majlis tents utilize premium external PVC shells featuring certified B1/M2 fire-retardant capabilities, in absolute compliance with UAE safety protocols.
• Weather Resistance: Our frames are engineered to withstand standard local wind loads and provide absolute shade and dust protection. We provide a 24/7 Urgent On-site Maintenance Support window throughout your rental timeline.
• Client Liability & Safety Exclusions:
  • Strict No-Smoking/No-Flame Policy: Because traditional Majlis tents feature rich interior fabric drapes, carpets, and cushions, the use of open flames, shisha, indoor grills, or ungrounded high-power lighting inside the tent is strictly prohibited unless specifically safety-vetted by our team.
  • Damages: Any structural alterations, fabric burns, permanent stains, or missing traditional decor items caused by client negligence or guest misuse will be invoiced to the client at full local market replacement value.

6. Official Contact & Customer Care Details

(This section must be clearly displayed in your website footer and “Contact Us” page to maintain full transparency with local corporate and consumer protection bureaus)

Business Detail	Official Public Information
Company Name	ZASELA TENTS RENTAL
Official Corporate Address	1st Floor, CBD Building, 6 8A St, Al Mankhool, Dubai, UAE
Customer Service Hotline	+971 52 563 4924
WhatsApp Business Chat	+971 52 563 4924
Official Corporate Email	zasela27@gmail.com

Here is the tailored, legally polished Privacy Policy for ZASELA TENTS RENTAL.

The generic “WordPress placeholder text” has been entirely removed, and the language has been upgraded to reflect a professional B2B/B2C rental services brand operating under UAE Data Protection Law (Federal Decree-Law No. 45 of 2021).

ZASELA TENTS RENTAL – PRIVACY POLICY

At ZASELA TENTS RENTAL, we respect your privacy and are committed to protecting the personal data of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our booking services in the UAE.

1. What Data We Collect and Why We Collect It

1.1 Inquiries and Booking Forms

When you submit a request via our “Request a Quote” or contact forms, we collect the data you provide to process your rental inquiry. This includes:

• Your full name, company name, phone number, and email address.
• Event details such as event dates, desired Traditional Arabic Majlis tent dimensions, setup location, and specific styling preferences.
• Purpose: This data is strictly used to communicate with you, generate custom rental quotations, and coordinate on-site logistics.

1.2 Comments and Feedback

When visitors leave comments or reviews on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist in automated spam detection.

1.3 Media Uploads

If you upload images to our platform (e.g., sharing a photo of your villa backyard layout for tent dimension vetting), you should avoid uploading images with embedded location data (EXIF GPS) included.

2. Cookie Policy

To optimize your browsing experience on our platform, we use cookies to track user preferences:

• Inquiry & Contact Forms: If you fill out an inquiry form, you may opt-in to saving your name, email address, and phone number in cookies. These are for your convenience so that you do not have to re-enter your details on your next visit. These cookies last for one year.
• Account Logins (If applicable): If you visit our client portal login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Login Persistence: When you log into a client account, we set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen option cookies last for a year. Selecting “Remember Me” extends your login persistence to two weeks.

3. Embedded Content from Third-Party Websites

Pages on this site may include embedded content (e.g., location maps via Google Maps, video showcases of our Majlis structures, etc.). Embedded content from other websites behaves in the exact same manner as if the visitor has visited the external website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking pixels, and monitor your interaction with that embedded content, especially if you have an active account and are logged into that third-party platform.

4. Data Sharing and Security

• Zero Commercial Data Selling: ZASELA TENTS RENTAL does not sell, rent, or trade your personal information to third-party marketing companies.
• Operational Logistics Sharing: Your contact number and event location coordinates are shared exclusively with our in-house delivery drivers, structural engineers, and styling crew to execute your Majlis setup.
• Administrative Security: If you request a password reset for your client portal, your IP address will be included in the automated system reset email.
• Spam Detection: Visitor inquiries and comments may be processed through an automated third-party spam filtering service.

5. Data Retention Periods

• Inquiry and Rental Records: Information submitted for quotes and finalized event contracts is retained securely in our administrative systems for legal, financial, and accounting audit purposes, in accordance with UAE commercial laws.
• Comments & Media: If you leave a public comment or review on our site, the text and its metadata are retained indefinitely so we can recognize and automatically approve any subsequent follow-up interactions.
• Registered Accounts: For users who register an account on our website, we store the personal profile details they provide. All users can view, edit, or delete their profile parameters at any time (except their unique username). Website administrators also retain administrative access to modify that information for data upkeep.

6. Your Rights Over Your Personal Data

In compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you hold the following rights:

• Right to Access: You can request a digital file of the personal data we hold about you, including any information you have directly submitted to us.
• Right to Erasure (Right to be Forgotten): You can request that we erase any personal data we hold about you. This does not include data that ZASELA TENTS RENTAL is legally obligated to retain for administrative, legal, corporate auditing, or security purposes.